Register and Login

While you register with BigBFreshStore.com may collect the following personal information about you: Name including first and last name, email address, mobile phone number, Address & Postal code, Landmark, etc. and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

You have to register and login for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt-out either by unsubscribing in “My Account” on the site or by contacting the customer service.

Pricing Fluctuations

All the product categories posted on the Site. These products will be sold at MRP values unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery will not affect the customer’s ordered value.

Although prices of most of the products do not fluctuate on a daily basis some of the commodities do change on a daily/weekly/monthly basis as per dynamic values.

In case, the prices are higher on the date of delivery, no additional charges will be charged. However, If the product price reduced, then as per good gesture with customers, we will refund the delta/deviation amount to them at the time of the delivery of the order.

Online Grocery Store / Auto Cancellation / By Customer

You as a customer can cancel your order anytime by logging to your account panel as well as by contact to our customer care up to the cut-off time of the slot in contact details.

Return & Refunds policies

BigBFreshStore.com Refund Policy

All the Food Products are non-returnable. However, you can return the product at the time of delivery if due to some reason you are not satisfied with the quality or without any reason for the product. We will happy to take the returned product back with us and will start the refund process.

In case of a paid-through online transaction, immediately we will initiate a refund of the return amount to customers and will keep you informed about the status.

The refund amount will be sent to the payment method you have used to make the payment. It will appear in your bank in 5 to 12 working days depending upon your payment method and your bank.

BigBFreshStore.com Returns Policy

All the Food Products are non-returnable due to the consumable nature of the product. However, in the unlikely event of damaged, defective, or different items delivered to you, we will provide a full refund or free replacement as applicable.

We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement.

General Conditions for BigBPay Wallet

  • You will be issued a BigBPay Wallet Account immediately after a successful registration.
  • You may add money to or recharge your BigBPay Wallet through online payment methods such as domestic credit/debit cards and net banking. However, you will not be able to use prepaid/virtual bank cards, EMI, cards issued outside India or a combination of cards to add money to or recharge your BigBPay Wallet. Except as provided hereunder, amounts in your BigBPay Wallet will not be refunded to you under any circumstances.
  • You may note that withdrawing money from the BigBPay Wallet is not allowed. Any outstanding credit in the BigBPay Wallet must be utilized only to make payments for authentic Transactions.
  • BigBPay Wallets are available only to resident Indians who have attained the age of 18 years and are competent to contract.
  • BigBPay Wallets are not transferable.
  • You may add money into your BigBPay Wallet up to a maximum of INR 10,000 (Rupees ten thousand) per month. This limit will be inclusive of any credits made by you and any refunds received by you for any Transactions in your BigBPay Wallet. Additionally, the balance in your BigBPay Wallet shall not exceed-INR 10,000 (Rupees ten thousand) at any relevant time of determination. This limit may be reviewed and modified at the discretion of BigBFreshStore.com without prior intimation to the Customer.
  • BigBFreshStore.com and Baishnavi Nexus Private Limited reserves the right to suspend/discontinue BigBPay Wallet services to you at any time, for any cause, including, but not limited, to the following-
  • For any suspected violation of the T&Cs;
  • For any suspected discrepancy in the particular(s), documentation or Enrolment Form provided by you;
  • To combat potential fraud, sabotage, willful destruction, a threat to national security or for any other force majeure event;
  • If the same is due to technical failure, modification, upgradation, variation, relocation, repair, and/or maintenance due to any emergency or for any technical reasons;
  • If the same is due to any transmission deficiencies caused by topographical and geographical constraints/limitations;
  • If the mobile connection with which your BigBPay Wallet is related ceases to be operational or in your possession or control;
  • If BigBFreshStore.com believes, in its reasonable opinion, that cessation/suspension is necessary for any other legitimate purpose.
  • The value stored on your BigBPay Wallet shall NOT be refunded under ANY circumstances and may only be utilized to make payments for bona fide Transactions. No interest will be payable by BigBFreshStore.com on the available balance reflected on the BigBPay Wallet.
  • You are permitted to maintain and operate only one BigBPay Wallet. Any suspected non-conformity with this requirement shall constitute grounds for the suspension/discontinuation by BigBFreshStore.com of any of all BigBPay Wallets associated with you on the BigBFreshStore Platform. Any operation of or continued availability of any facility respect to the BigBPay Wallets from time to time shall be subject to any requirements under applicable laws, and any new regulations or directions from any regulatory authorities in India.
  • You specifically agree that in order to facilitate the provision of BiGBPay Wallet, BgBFreshStore.com may be required to disclose any information or particulars pertaining to you to any authority, statutory or otherwise or any third party.

By using our services and accessing our site, you hereby confirm and agree to our terms and conditions.