Frequently Asked Questions (FAQs)

Registration

How do I register?

You can register by clicking on the “Login/Register” link at the top right corner of the homepage. Please provide the information in the form that appears like step by step to follow put Your First Name, Last Name, Valid Email I’d & Mobile Number, and Put Your Password. In the next step, you will receive OTP from BIGBFS to verify and Complete the process. Once your account successfully created then you will receive an email from BigBFreshStore.com. Then, you can log in to your account to visit “My Account”.

In the meantime, You can review the terms and conditions, provide your payment mode details and submit the registration information.

Can I have multiple registrations?

Each email address and contact phone number can only be associated with one BigBFreshStore account.

Can I add more than one delivery address in an account?

Yes, you can add two addresses in your BigBFreshStore account. One is Billing Address and other one is Shipping Addresses. However, during check-out You can change shipping address to billing address and vice versa.

Account Related

What is My Account?

My Account is the section you reach after you log in at BigBFreshStore.com. My Account allows you to track your active orders status and invoice download as well as see your order history, Modification of Addresses (Billing & Shipping Addresses), Account details (update your contact details & Password change, etc.), Wishlist details, and Implemented new feature “My Wallet” (named as BigBFS wallet).

How do I reset my password?

1. Click on Lost Your Password
2. Enter your registered Email I’d or Mobile number
3. OTP send to your registered mobile number, you have to verify it.
4. Enter a new password and re-enter the same new password.
5. After, your password has been changed. With this, you can change your password. In case of any further issues please contact our customer support team WhatsApp +91-90-900-565-77.

Payment

What are the modes of payment?

You can pay for your order on BigFSreshStore.com using the following avails Online Multi-mode Payment gateways options of payment:

(a) Credit and debit cards (VISA / Mastercard / Rupay)

(b) Cash on Delivery (COD) or Paid on delivery (POD) through Google Pay, PhonePe, Paytm and Cash.

Note: Cash/Paid on delivery means that you can pay for your order at the time of order delivery at your doorstep.

Is it safe to use my credit/ debit card on BigBFreshStore.com?

Yes, it is absolutely safe to use your card on BigBFreshStore.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.

If I pay by credit card how do I get the amount back for items not delivered?

If we are not able to deliver all the products in your order and you have already paid for them online, the balance amount will be refunded to you as per your convenient i.e Cash or Coupon Code Such credit Value and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.

Where do I enter the coupon code?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot (Date and Time) and payment method (Online / COD). On the CART page, there is a box where you can enter any COUPON CODE / APPLY COUPON that you have. If missed you can find same box also in CHECKOUT page (Have a coupon? Click here to enter your code) on the left side of Desktop view. The amount will automatically be deducted from your invoice value. for more details visit “Offers” by BigBFreshStore.com

What is BigBFS Wallet?

The BigBFS Wallet is a pre-paid credit account that is associated with your BigBFreshStore.com account. This prepaid account allows you to pay a lump sum amount once to BigBFreshStore and then shop multiple times without having to pay each time. Click here to know more…

Customer Related

Where are you Located?

BigBFreshStore.com is currently providing Online Grocery Shopping and Fast Delivery services is in Bhubaneswar, Cuttack, Niali and look forward to being in more cities in Odisha soon.

How do I contact customer support?

Our customer service team is available 24 x 7. They can be reached at +91 90900 56577 or via email at [email protected]

How do I raise a claim with customer service for any of the Guarantees - Delivery Guarantee, Quality Guarantee?

If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.

How I will make Products Damage-Expire Claim?

On the same day, BigBFreshStore.com delivery staff will open all the products and match as per Invoice at the time of delivery. In case of checking the products if missed verify by you later, You will send us a minimum of 5 pictures of products to our WhatsApp Customer support. Our WhatsApp +91-90-900-565-77 customer support team will investigate and 100% settlement of the damaged stuff.

For the missing claims, please contact our phone call support team at +91-90-900-565-77 for immediate resolution and confirmation.

Return & Refund

All food products are non-returnable. BigBFreshStore.com has 100% Guaranteed Return/Refund on the Spot Settlement which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and At the same time, BigBFreshStore staff will refund (after deducting the discount/cashback values) the value of the products by Cash/PhonePe/Google Pay/Paytm. TnC Apply…

I am a corporate/ business. Can I place orders with BigBFreshStore.com?

Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants, and corporates. Please contact us at [email protected] to know more.

How to add Products in My Cart?

The First Step is “Registration through our website”. After the mobile number verified through OTP. The account will be created.

The Second Step is “Login”. Please note that User Name is “Your Email I’d and/or Registrer Mobile number” and Password “which one you have given during registration”.

The Third Step is “Add products in your Cart”

The last Step is Check-out through COD/POD or Pay through Online.

Or

First, add products in your cart latter do Log in after registration then Checkout.

Delivery Related

When I will receive my order?

Once you have placed the order. You will get your order at your doorstep within 2 hours on the same day or as per your chosen date and time schedule.

Do you have Organic Farm Fresh Vegetables?

Yes, we are providing Organic Farm Fresh Vegetables in Bhubaneswar, Cuttack, and Niali.

How are the fruits and organic vegetables packaged?

Fresh fruits and Organic / Non-organic vegetables are handpicked and hand cleaned. We ensure hygienic and careful handling of all our products.

What about the Minimum Order amount to place the Order?

There is no minimum order for delivery but we charge a nominal delivery fee. If the order amount less than Rs.399 then delivery charges will be applied Flat Rs.59 and Payment should be through Online Payment Gateways. In this case, Cash on Delivery will not be visible.

Also, we have convenience charged extra Rs.49 for Orders placed through Cash/Paid on Delivery.

How much cost shopping for Free Home Delivery?

Only Rs.399.00 & Payment should be Online to get Free Home Delivery.

Do you deliver in my area?

You can open any product from BigBFreshStore.com and you will see there a Pin Code box. Put Your Area Pin Code and Check the Delivery Status.

Will someone inform me if my order delivery gets delayed?

BigBFreshStore.com delivered before given schedule by Customers. In case of a delay, our customer support team will keep you updated about your delivery. Additionally 10% of the order value will be credited in Customers Personal Coupon code account which can be used in your next order.

Order Related

What are the delivery slots?

Delivery slots are time slots during which you will receive your order. BigBFreshStore.com currently offers every 2 hours delivery slots each day from 8:00 AM to 10:00 PM.

Can I change my order delivery slot after placing the order?

Yes, Call to our Customer Support team and Share your availabilty timing for deliver the Order.

How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

Is it possible to order an item which is out of stock?

No, you can only order products which are in stock.

How do I check the current status of my order?

You will receive an email and mobile notification as an “Out For Delivery and/or assign a driver for delivery” then within 2/3 hours the Order will be delivered at your doorstep.

#Order_Cancellation after 12 hours will not be considered. You can refuse at the Doorstep. The refund of the order value will be as per manual process.

Others

The product I want is not available on BigBFreshStore. How do I get?

You can place the order as per your needs stuff. Unavailability stuff should be mentioned in the “Order Notes” and BigBFreshStore will arrange it for you without any cost implications.

Where can I find currently running offers / promotions?

There is a link called “Offers” on the top right-hand side of our website. All products with any discount or promotions are listed under this section.

Do you have any Mobile App for this Website?

Yes, BigBFreshStore.com has an Android Mobile View application. It’s available or download from Google Play Store named “BigBFS / BigB Fresh Store.

Do you have offline stores?

No, we are a purely internet based company and do not have any physically established stores.

How will I get my money back in case of a cancellation or return? What are the modes of refund?

Once the refund has been initiated, the refund amount is expected to reflect as per the payment method:

  • BigBFS Wallet – Refund will be credited in BigBFS Wallet (Within 24 hours)
  • Cash on Delivery – Refund will be in BigBFS Wallet (3-5 business days)
  • Online Payment via Credit / Debit Cards – Refund will be in the source (3 – 5 business days)
  • Net banking – Refund will be in Net Banking account (7 – 10 business days)
  • UPI – Refund will be in Net Banking account (5 – 7 business days)
  • PhonePe & other E-wallets – Refund will be in PhonePe & E-wallet (1 – 2 business days)
  • NEFT (Bank Refund) – Refund will be credited to your Bank Account (5 – 7 business days)

Points to Note:

Refunds timelines depend on Bank turnaround times and RBI guidelines. Also, Delivery and Cash Handling charges will not be refunded

If payments are received from the BigBFS wallet and another source, any refunds will be credited to the BigBFS wallet first and then to the 2nd source as per the timelines mentioned above.

Please note that any refund will be initiated only for the specific number of items/products that you chose in the returns request placed with us.

We will not process a refund for any additional units or other items/products returned.

Any additional units or items/products received, during the course of the returns process, will not be returned to you either.

Please contact customer support for any further assistance regarding this issue.

What are the Products are selling through web-portal www.BigBFreshStore.com?

Buy grocery shopping online easy in Cuttack Bhubaneswar Niali at BigBFreshStore.com and get the best price on grocery & staples, organic grocery staples, branded foods, household care, health, beauty & personal care, Beverages, dairy & bakery, fresh fruits & Organic vegetables, fresh chicken, meat, fish and classic eggs, Electrical appliance, etc.,

BIGBFS Wallet FAQ’s

What is BigBFS Wallet?

BigBFS Wallet is a digital wallet provided to you by BigBFreshStore using which you can do transactions on BigBFreshStore.com and its android app. The amount in the wallet consists of three components. Amount in BigBFS wallet= Money + Credits – Debits. Money is the amount added by you through the add money option in the BigBFS wallet.

Credits are received either through refunds made on cancellation of orders or part orders or through refunds provided by BigBFreshStore for any other purpose. Debits could be added through pending payments for orders delivered but not paid or items supplied for an amount higher then paid for or non-redemption of any payments made to BigBFreshStore.

Any amount in the BigBFS wallet can only be used to purchase on BigBFreshStore or its android app and not anywhere else. Please note that EMI, Prepaid or Virtual bank cards or a combination of electronic methods of payments such as Credit or Debit cards with Cash on delivery is not supported to top up BigBFS Wallet.

How much money can I add in my BigBFS Wallet?

You can only add value up to Rs. 10,000 per month per user. Beyond that you may still receive your refunds to BigBFS Wallet, but you will not be able to top-up it further. Also at any point in time you cannot have a balance of more than Rs. 10,000 in your wallet. This is excluding any credits that you have received in this period.

What are the benefits of using BigBFS Wallet?

  • Faster Check-out by using BigBFS Wallet, no OTP or passwords are required
  • Faster refunds- these are credited within 24 hours to your BigBFS Wallet
  • Detailed account tracking: You can track your spends and wallet activity in the My Wallet link available in the BigBFreshStore.com website and/or app.

Can I redeem BigBFS Wallet to Cash?

You may not redeem BigBFS Wallet for Cash. BigBFS Wallet balance can also not be transferred to Bank, Other Wallets or other User accounts.

What happens to my BigBFS Wallet if I am not able to access my BigBFreshStore Account?

Your BigBFS Wallet account is still active and you may reset you BigBFreshStore account password or take help of customer support team to again access to your BigBFreshStore Account.

What happens if someone uses BigBFS Wallet from my BigBFreshStore account without my permission?

You need to protect your BigBFreshStore Account. If someone gets unauthorized access to your BigBFreshStore account, they may use your BigBFS Wallet to purchase products at BigBFreshStore on your behalf without your knowledge.

What happens if I return the Items that I have bought with BigBFS Wallet?

The refund value for these returned items shall be added to your BigBFS Wallet.

Can I decide the amount that I can pay from the BigBFS Wallet and the rest from other payment options?

If you have balance in your BigBFS Wallet, then that will be used first. The remaining amount, if any, might be paid through other available online payment methods.

Is there any maintenance charge for keeping BigBFS Wallet balance?

There are no maintenance charges for keeping BigBFS Wallet balance.

How do I contact in case I Require any help or have any issue related to the BigBFS Wallet?

You can contact BigBFreshStore customer Support via email at [email protected] or WhatsApp / call our customer Support number at +91-90-900-565-77.

How can I add money into BigBFS Wallet?

You may add money in BigBFS Wallet in the following ways;

  • Credit cards or Debit Cards
  • Net Banking
  • Any other acceptable payment methods visible on the BigBFreshStore payment page

However, Cash/Paid on delivery, International Cards are not acceptable modes of payment for the top-up of the BigBFS Wallet.

How do I check balance in my BigBFS Wallet?

You need to log-in your Account in BigBFreshStore.com Website and go to your My Account. There, in the My Wallet tab, you shall be able to see the BigBFS Wallet Balance amount.

How do I use BigBFS Wallet to buy items on Website?

You shall be able to use BigBFS Wallet as a Payment method available at the checkout. There may be a few products, including Gift Cards, for which BigBFS Wallet is not allowed to pay for.

What happens to my BigBFS Wallet if I uninstall the BigBFreshStore.com App?

Your BigBFS Wallet account is still active. You may re-install the BigBFS/BigB Fresh Store App or login on the BigBFreshStore.com website to access your account.

What happens to my BigBFS Wallet if I don’t use the BigBFreshStore for over 1 year?

Your BigBFS Wallet account stays active & there is no expiry date for your wallet balance.

Can I pay for an Item partially from BigBFS Wallet and partially from other payment options?

Yes, you may use other payment methods available to pay along with BigBFS Wallet. However, the money shall be deducted from BigBFS Wallet first and the remaining amount can be paid through other available online payment methods.

Can I decide to not pay through BigBFS Wallet, even though I might have amount available?

If user has BigBFS Wallet balance, then it is up to the user to use it, however if BigBFS Wallet is being used then the order value will first be taken from BigBFS Wallet and the remaining order value, if any, shall be paid by other available online payment method.

What is the validity of BigBFS Wallet? Does the balance expire?

Your BigBFS Wallet account stays active & there is no expiry date for your BigBFS wallet balance.

Is there any minimum amount to be maintained in BigBFS Wallet Account?

There is no minimum amount to keep in BigBFS Wallet.